At 3 Brasseurs ("We", "Us", "Our"), protecting your privacy is important to us. The Privacy Policy (the “Policy”) explains how we collect, use and disclose your personal information when you use our Website or in any communication you may have with us. Rest assured that any personal information you provide will be treated with the utmost care and will be used only as described in this Policy or as permitted by law. Please note that this Policy may be supplemented by other specific rules, procedures and practices.
If you have any questions, please do not hesitate to contact us by sending an email to [email protected].
1-Acceptance of Policy
Your access to and use of the Website (les3brasseurs.ca) is subject to our Terms of Use, of which the Policy forms a part, and all applicable laws. By using the Website, you accept the Policy and consent to its terms and any specific terms and conditions described to you at the time your personal information is collected. If you do not agree with any of the terms and conditions, please do not access our Website. We may change the terms of this Policy at any time and without any notice to you, by posting an amended version on the Website. You should check back from time to time, and we recommend that you print a copy of the Policy for your records. By continuing to access and use the Website, you agree to the terms of the Policy in effect at that time, as amended.
2-Consent
Your consent to the collection, use or disclosure of your personal information must be informed. It must be given for specific purposes and can be express and positive (in writing, orally or electronically) or implied (such as voluntarily providing information to receive a service). Generally, 3 Brasseurs will seek your consent for the collection, use or disclosure of your personal information, except as required by law. Your consent may be withdrawn at any time, subject to the applicable legal and contractual restrictions. Please note that if you choose to withdraw your consent, we may not be able to provide you with products or services.
3 Brasseurs may use your personal information to inform you of current or new offers, promotions, services or other developments that may be of interest to you, in accordance with applicable laws, including Canada’s Anti-Spam Legislation. You provide your consent to be contacted in this manner when you use our products or services. If you do not want to receive such communications, you can always unsubscribe from our mailing list.
3-What information is collected?
Non-personal information
We collect non-personal information which is recorded automatically by our Internet servers. This includes the operating system you are using, the sections of the Website you visit, the pages you read and images you see, and anything else you post or download from the Website. We use this information anonymously and on an aggregate basis for the following purposes:
● Managing the Website and system.
● Improving the Website and the system.
● Conducting an internal analysis of the Website’s visitors.
● Better understanding how visitors use the Website.
● Giving rewards or prizes.
● Responding to specific requests from our visitors.
● Protecting the security and integrity of our Website where necessary.
Tracking Information
This non-personal information may also be used to compile reports on browsing habits and Website use, which may be shared with advertisers or other companies. None of these reports allow you to be identified or contain any personal information about you. We may also link tracking information with personal information provided on the Website. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with the Policy.
Cookies
When you visit the Website, some information is stored on your computer in a "cookie." A cookie is a file created on your computer’s hard drive. Cookies are useful. For example, they help us to tailor the Website to better match your interests and preferences. Most Internet browsers allow you to delete cookies from your hard drive, block their creation or receive a warning before a cookie is stored, although doing so may prevent you from using the Website or some of its features. For more information, check your browser's instructions or the help section. Advertisements on the Website may also contain cookies. If you want more details on the types of cookies that can be collected, visit the following website: https://allaboutcookies.org/
Google Analytics
We also use Google Analytics. You can read more about how Google collects, uses and processes data at https://policies.google.com/technologies/partner-sites. To unsubscribe, click the following link: https://tools.google.com/dlpage/gaoptout.
Meta Business Tools
We use Meta Business Tools to help us optimize our ads on Facebook and Instagram. The data we collect may include user interactions, pixel data, and customer data for advertising and analytics purposes. This is done in accordance with the Meta Business Tools Terms: https://www.facebook.com/legal/terms/businesstools
Web Bugs
From time to time, Web bugs (also known as “invisible pixels or clear pixels”) may also be used on the Website to monitor visitor activity. Unlike cookies, which are stored by a website on the hard drive of your computer or mobile phone, web bugs are embedded invisibly on web pages. Web bugs are used to measure the success of our marketing campaigns and to compile statistics about the use of the Website so that we can manage our content more effectively.
Other Providers
We may share some of your personal information with some of our suppliers when necessary to provide you with a better service. We sometimes share information with Cakemail, Freebees, Posera, UEAT, Libro and Zendesk..
Personal Information
3 Brasseurs only collects your personal information to communicate with you. For example, you give us your email address and other personally identifiable information, such as your name, date of birth, postal address (shipping and billing) and your telephone number when you provide it, whether by registering on the Website, in person, or by telephone, when you provide feedback in any manner, when you enter a sweepstakes or contest, when you submit or suggest content for contests, or when you participate in an online or other interactive activity. We also collect your IP address, which we either anonymize, so it is no longer personal information, or treat as personal information, under the Policy. To participate in sweepstakes or contests, you may be asked for additional personal information, which will be specified in the contest rules. You do not have to provide this information, but it may prevent you from taking full advantage of our Website if you do not. We also collect your personal information and other data when you fill out and submit an online gift card order form and payment. When you visit one of our restaurants, we collect information related to your reservation, billing, invoices and meal purchases.
Usually, we will receive your personal information directly from you. However, sometimes it may be collected from outside sources with your consent, or without your consent if permitted by law, especially when it is necessary to ensure the accuracy of the information (e.g., to confirm your identity, to avoid errors or fraud), if the third party is authorized to disclose it.
Types of Personal Information Collected on Our Platforms
Electronic Data: IP address, mobile subscriber ID, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, plug-ins, add-ons and language.
Usage Data: Time spent on the Website, pages visited, links clicked, language preference, pages and links that brought you to the Website.
Contact Information: Address or postal code, email, first and last name, telephone number, language preference, date of birth, time zone, and content of emails and messages (including attachments).
Other Information: Number of visits, cancellations and no-shows, answers given during our quizzes, answers given during our surveys.
4-Other Information: Number of visits, cancellations and no-shows, answers given during our quizzes, answers given during our surveys.
We may use your personal information to communicate with you, respond to your requests, confirm your reservations and orders, determine contest winners, prize eligibility, winner notifications, prize fulfillment and other contest-related activities, facilitate access to our Website and improve navigational experience. In addition, we can use your personal information to:
i. Establish and maintain communication with you.
ii. Personalize and improve your experience on our Website, including tailoring content and ads to better match your preferences.
iii. Notify you of special offers, promotions, products, events or services that we think you might enjoy, by contacting you by telephone, SMS texting, email, regular mail or any other means of communication that you have agreed to.
iv. Conduct market research, data analysis, statistics and internal reports to better understand trends, our customers’ preferences, and improve our products and services.
v. Evaluate the effectiveness of our advertising campaigns and promotions, including by using analytics tools and aggregated data to measure the performance and reach of our ads.
vi. Respond to your questions, concerns or comments, as well as any complaints or requests for after-sales service.
We will not sell or rent your personal information to third parties without your express consent, except as necessary to provide our products or services, comply with our legal obligations or protect our rights, safety, or integrity.
5-Disclosure of Your Personal Information
To better serve you, we may share your personal information with third parties, including:
i. 3 Brasseurs and Affiliates: We may share your personal information with our subsidiaries and affiliates for the purpose of better coordinating our services and activities, including managing reservations and orders.
ii. Service Providers: We may share your personal information with third-party service providers, such as payment processors, fulfillment service providers, delivery companies, marketing companies, data analytics companies, information technology service providers, and other similar companies that help us provide our products and services. These service providers have access to your personal information only to the extent necessary to perform their functions and are required to protect your information in accordance with our security requirements and this policy
iii. Advertisers and Business Partners: Aggregated, non-personal data may be shared with advertisers, business partners or other third parties for marketing, advertising, promotional, or other purposes. This data cannot be used to identify you personally.
iv. ) Social Media and Public Sharing: If you choose to share content on social media, the personal information you share will be visible to other users and may be read, collected or used by them. We cannot control the actions of other users or how they use this information. You are responsible for how you choose to share your personal information or engage with other users.
v. ) Business Transactions: If we sell, merge, consolidate, change control, transfer assets or undergo bankruptcy or reorganization, we may share or transfer your personal information in connection with these transactions. Third parties who acquire our assets may have access to your personal information as part of the transaction, but they will be required to protect it in accordance with this Policy.
vi. Legal: We may disclose your personal information if we are legally required to do so, including to respond to requests from government authorities, law enforcement agencies, courts, regulatory bodies or other public bodies or if we believe disclosure is necessary to comply with the law, court order or other legal obligations or to protect our rights, security or integrity, or the rights of others.
vii. Consent: We may also share your personal information with your express consent, including if you choose to participate in surveys, contests, sweepstakes or other promotional activities organized by 3 Brasseurs or with our partners, and you consent to your personal information being used in connection with these activities.
viii. Licensees: We may share your personal information with our licensees for products sold on the Website, including to manage licences, respond to customer questions and concerns, and facilitate communication between licensees and customers.
6-Security and Protection of Personal Information
We implement appropriate security measures to protect your personal information from loss, unauthorized access, disclosure, alteration or destruction. These measures include appropriate technical, administrative and physical security protocols to protect your information. However, it is important to note that data transmission by the Internet or email is never completely secure, and the security of data transmitted in this way cannot be guaranteed.
7-Retention Period
We will retain your personal information for as long as necessary for the purposes described in this Privacy Policy or in accordance with our legal and regulatory obligations. The retention period may vary depending on the nature of your personal information, the purpose for which it was collected and the applicable legal requirements.
8-Your Choices and Rights
You have rights in relation to your personal information, including:
i. Access: You have the right to access your personal information and to request information about its processing.
ii. Rectification: If your personal information is incorrect or incomplete, you have the right to request its rectification.
iii. Erasure: You have the right to request erasure of your personal information in some circumstances, including if it is no longer necessary for the purposes for which it was collected or if you withdraw your consent.
iv. Objection: You have the right to object to the processing of your personal information in some circumstances, including direct marketing.
v. Withdrawal of Consent: If your personal information is processed on the basis of your consent, you may withdraw that consent at any time, without affecting the lawfulness of the processing based on consent prior to its withdrawal.
vi. Complaint: If you have concerns about our processing of your personal information, you have the right to lodge a complaint with the data protection authority in your country or region where you live or work where the alleged breach of data protection law took place.
9- Links to Other Websites
Our Website may contain links to third-party websites or online resources. We cannot guarantee or control the security of these third-party websites or how they collect, use, share or store your personal information. You should review the privacy policies of these third parties to understand how they handle your personal information.
10- Minors
The Website is not intended for minors. We do not intentionally collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, contact us at [email protected] to request deletion of that information.
11-Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our data processing practices or legal and regulatory requirements. The date of the last revision of this Policy will be indicated in point 14. If we make material changes to this Policy, we may provide you with a notice, either by email or by posting a prominent notice on our Website. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal information.
12- Contact
Should you have any questions, concerns or comments about this Privacy Policy, or if you wish to exercise your rights under this Policy, you may contact us at: [email protected]
13-Language of this Policy
The official version of the Privacy Policy is written in French. If any discrepancies are found between the translation and the French version, the French version will prevail.
14-Last Updated
The Privacy Policy was last updated on November 2, 2023. Thank you for taking the time to read our Privacy Policy. We are happy to welcome you to 3 Brasseurs and to help you understand how we manage your personal information in order to provide you with quality products and services.